Frequently Asked Questions
Below are some of the most frequently asked questions by our customers.
We hope you find the answers helpful.
If you have any further questions or concerns, please don't hesitate to contact us.
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How can you offer such affordable prices for your products?
We are able to offer competitive prices for our products because we have no intermediaries or showrooms to maintain.
By selling our products directly to customers online, we are able to pass on the savings to you.
Can I trust the quality of your products?
Yes, you can trust the quality of our products. We take great pride in the attention to detail and craftsmanship that goes into each piece of furniture we produce.
Our items are handmade in a small shop run by artisans, ensuring the highest standards of quality.
Our products are 100% made in Italy.
How long will it take for my order to be delivered?
Our products are made-to-order and take up to 4 weeks to manufacture.
After production, we work with specialized carriers who take a maximum of one week to deliver the order.
You can expect your order to be delivered within 5 weeks from the time of purchase.
Are online payments secure on your website?
Absolutely!
We take payment security very seriously and have implemented several measures to ensure that your payment information is protected.
Our website is equipped with SSL encryption technology, which is the industry standard for secure online transactions.
We do not hold or directly process any payment information, leaving that to trusted and secure global payment gateways, such as Shopify Payments and PayPal.
You can shop with confidence knowing that your payment details are safe and secure.
What payment methods do you accept?
We accept payments via major credit cards including Amex, Visa, Mastercard, Maestro, Shop Pay, Apple Pay, and Google Pay, as well as PayPal and bank transfer.
Payments are processed by Shopify Payments or PayPal.
You can select the payment method that best suits you during the checkout process
Will I receive a receipt of my order?
Yes, we provide a detailed receipt of your order that includes all the relevant information such as the product description, price, shipping details, and payment method.
I have placed my order, what happens now?
After placing your order, we will send you an email confirming the receipt of your order.
We will then forward your order to our factory, which takes up to 4 weeks to build the items.
Once your order is ready, we will ship it to our specialized carriers who will take a maximum of one week to deliver it to you.
We will provide you with tracking information so you can follow the delivery progress.
If you have any questions or concerns regarding the status of your order, please don't hesitate to contact us.
Are there any periods when your company is closed?
Yes, our company is closed for four weeks during the month of August. and two weeks around Christmas.
How will you handle orders during these closures?
Despite the closures, we assure you that we will do our best to fulfill your orders in the shortest time possible, once we resume operations.
You can still place orders on our website as usual, just be aware that there may be a delay in processing and shipping your order.
We kindly ask for your understanding and patience during these closure periods.
What is your response time?
Our customer support is available from Monday to Friday, from 10:00 AM to 6:00 PM (local time). We strive to respond promptly to all your inquiries within 24 business hours